Refund policy
All Opero products are digital files, delivered instantly after payment. There is no physical shipping.
A file that does not open or a failed download
If a file is damaged, does not open, or the download did not complete, write to us. We will check and send a working file. If we cannot provide a working file, you will receive a full refund.
Bought the wrong track
If you bought a track by mistake, write to us within a reasonable time after the purchase. We look at each case individually, including an exchange or a refund, depending on the circumstances and on whether the files were used.
Tracks that need outside tools
Some tracks need your own accounts with outside tools such as Publer, Make or ManyChat, sometimes on a paid plan. This is stated on the product page before payment, so not having those accounts is not in itself grounds for a refund. If the page was not clear enough, write to us and we will look at it in good faith.
Not covered
- General dissatisfaction after the files were opened and read.
- A claim that a track did not produce a business result. The tracks are work tools and do not promise results, income or timelines.
- Personal coaching, live training or hands-on setup, which are not part of the purchase.
Your legal rights
- Israel: under the Consumer Protection Law, the right to cancel a distance sale does not apply to digital information. Everything in this policy is offered in addition, in good faith.
- United States: there is no general legal right to cancel a digital purchase once the files have been delivered. Everything in this policy is offered in addition, in good faith, and nothing in it limits rights you have under the law of your state.
How to reach us
livingoodforever@gmail.com. Please include the order number, the product name and a short description.
Opero is operated by Esther Michal Kazir, sole proprietor, Israeli business no. 066429317, Zichron Ya'akov, Israel.